Dundalk, County Louth, Ireland – Company: Bitrecruit – Client / Employer: Occupop
About the role
Reporting to the Training Manager. You will be responsible for day to day management of the training function.
Responsibilities
Provide excellent customer service – telephone and face to face;
Responsibility for auditing the paperwork prior to filing/allocating on the system to ensure all documents are complete, i.e. dates, signatures
Uploading data and managing reports to Learning Management System
Upload on the system (One Touch) ensure dates are in place for the reports that are exported from One Touch
Help prepare for monthly and quarterly reports and maintain records and system to ensure audit, inspection compliant (internal / external)
Support the management in key performance indicators
Complete oversight of the training matrix including liaising with staff to ensure they are completing their training updates when due
Linking in with the training department weekly
Enrolment in training, QQI maintenance
Audit and file paperwork and prepare documents for archiving, appropriate use and management of digital files
General office duties, manage all administration of area – clean desk policy throughout office
Any other duties applicable to the post as requested by Senior Management
Answering phone calls and directing to appropriate departments
Qualifications
Minimum of 1 year’s experience as an administrator working in a busy/fast paced office environment
Minimum of 1 year’s experience of auditing and compliance processes
Competency in Microsoft applications including Word, Excel, and Outlook
Compassionate, empathetic nature with the ability to demonstrate patience and understanding
Proactive approach to daily workload
Highly organised and efficient
Strong Communication Skills
Knowledge of Learning Management Systems
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