AboutScorebuddy is a leading Quality Management SaaS platform for Contact Centres. By combining quality management, coaching and learning with advanced AI Analytics, we help hundreds of customers worldwide to be operationally efficient, scale their contact centres, improve agent performance and enhance overall customer experience.We are a globally successful SaaS company, serving a diverse international customer base with teams ranging in size from 20 to 20,000 end users.We are seeking a Technical Architect to join our team and help shape the technical direction of our platform. In this role, you will design and evolve cloud-native architectures on AWS, working closely with our Product & Platform Engineering teams to deliver scalable, secure, and maintainable solutions. You will bridge the gap between business requirements and technical implementation, ensuring our systems can support continued growth and innovation.What we are looking for8+ years of software engineering experience, with at least 3 years in an architectureor technical leadership role with a SaaS platformDeep expertise in AWS services including EC2, ECS/EKS, Lambda, RDS, DynamoDB, S3, CloudFront, API Gateway and VPC networkingStrong experience designing and implementing microservices architectures and event-driven systemsProficiency with Infrastructure as Code tools such as Terraform or CloudFormationExperience with containerisation technologies including Docker and KubernetesSolid understanding of databases including SQL (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis)Experience with CI/CD pipelines and DevOps practicesStrong understanding of security best practices, authentication patterns and data protectionExperience with distributed systems concepts including messaging queues, caching and load balancingExcellent communication skills with the ability to articulate complex technical concepts to diverse audiencesNice to haveAWS Solutions Architect certification (Associate or Professional)Knowledge of backend programming languages used at Scorebuddy (Golang, Python, PHP)Experience with AI/ML integration patterns and services such as Bedrock or SageMakerExperience with cost management and FinOps practicesEducation & qualificationsBSc/MSc in Computer Science / related technical discipline OR equivalent experienceWhat you'll doArchitecture Design - Design and document scalable, resilient and cost-effective cloud native architectures on AWS, ensuring alignment with business objectives and industry best practicesTechnical Leadership - Provide architectural guidance and mentorship to development teams, conducting design reviews and establishing technical standards across the organisationCloud Strategy - Define and evolve our cloud strategy, including service selection, migration approaches and infrastructure patterns that support our SaaS platform via Infra, Policy, and Pipeline as Code)Stakeholder Collaboration - Partner with Product Management, Engineering and Operations to translate business requirements into technical solutions and roadmapsSystem Integration - Design integration patterns and APIs that enable seamless communication between microservices, third-party systems and customer environmentsSecurity & Compliance - Ensure architectural decisions incorporate security by design principles and support compliance requirements such as ISO-27001 and SOC2Performance & Scalability - Analyse system performance, identify bottlenecks and design solutions that meet scalability and reliability requirements.Documentation - Create and maintain architectural documentation including decision records, system diagrams and technical specificationsInnovation - Evaluate emerging technologies and services, conducting proof of concepts to assess their applicability to our platformCost Optimisation - Monitor and optimise cloud infrastructure costs, implementing FinOps practices and right-sizing recommendationsWhat we offerCompetitive salary & bonus based on experienceHybrid working with modern offices located in Dublin city25 paid holidays annuallySubsidised gym membershipWebdoctor online GP service accessTaxsaver tickets & Cycle to Work schemesEnhanced maternity, paternity and sick leave payAccess to Irish Life PRSA, salary sacrificeReferral bonuses