Membership Relationship Executive Dublin 2 Our client, a well-established member-based organisation based in Dublin 2, is seeking an experienced Membership Relationship Executive to join their small and collaborative team.
This role will be the first point of contact for members, ensuring they receive excellent service while also proactively engaging with the membership base to promote available supports, resources and partnerships.
Its an ideal opportunity for someone who enjoys building relationships, solving problems and helping members get the most value from their organisation.
Salary: Circa €45,000 plus benefits including 10% pension contribution, €1,500 healthcare contribution, and 25 days annual leave.
DUTIES OF THE ROLE Act as the primary point of contact for member queries, delivering a professional and responsive service across phone, email and other communication channels.
Work closely with internal colleagues and external partners to assist members with queries relating to areas such as compliance, HR matters, finance, insurance and industry regulations.
Promote the value of membership by communicating available benefits, services, resources and events to both existing and prospective members.
Proactively engage with members through outreach activity, ensuring they remain informed, supported and connected with the organisation.
Build strong relationships with members to encourage ongoing engagement and long-term retention.
Identify opportunities to promote additional services, initiatives or programmes that may benefit members.
Maintain accurate membership records and ensure CRM systems are updated regularly.
Prepare reports on member engagement, queries, outreach activities and utilisation of membership benefits.
Support the onboarding of new members and assist in the administration of the membership subscription cycle, including renewals and fee payments.
THE IDEAL CANDIDATE Minimum 3 years experience in a customer service, membership support or client-facing role.
Strong relationship-building ability with excellent communication and interpersonal skills.
Demonstrated commitment to delivering a high level of customer service.
Ability to manage multiple priorities and work effectively both independently and as part of a small team.
Highly organised with strong attention to detail and a professional approach.
Experience using CRM systems, telephony platforms, WhatsApp for Business, and Microsoft Office.
Experience in a membership organisation, hospitality sector or similar customer-focused environment would be an advantage.
For further information on this and other roles contact anna@executiveedge or ******* Skills: customer focused commercially aware Admin skills Benefits: pension halthcare WFH option