Description
IT Student, March to August 2026 Placement
About Astellas
At Astellas we are a progressive health partner, delivering value and outcomes where needed.
We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions.
We work directly with patients, doctors and health care professionals on the front line to ensure patient and clinical needs are guiding our development activities at every stage.
Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn't a buzzword - it's a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
We work closely with regulatory authorities and payers to find new ways to ensure access to new therapies. We deliver the latest insights and real-world evidence to inform the best decisions for patients and their care-givers, to ensure the medicines we develop continue to provide meaningful outcomes.
Beyond medicines, we support our stakeholder communities to drive initiatives that improve awareness, education, access and ultimately standards of care.
The Opportunity
As the On-Site Support Engineer, you will be responsible for providing comprehensive onsite technology support and services to ensure optimal performance of all IT infrastructure and systems at assigned sites. Your role involves installation, maintenance, troubleshooting, and repair of hardware and software, as well as providing excellent customer service to resolve technical issues efficiently.
Key Responsibilities
Onsite Support:
* Learn and work with IT technical support for hardware, software, and networking issues.
* Understand routine maintenance and upgrades on IT systems and equipment.
* Diagnose and provide technical information with computers, servers, networks, and other technological components
* Follow onsite team guidance and perform hardware repairs, replacements, and system updates as needed.
Customer Service
* Involve in customer interactions to clients for addressing their technological concerns promptly and professionally.
* Communicate effectively with clients to understand their requirements.
* Train and support end-users on technology usage and best practices.
Documentation And Reporting
* Follow IT team guidance, Document and maintain accurate records of all onsite activities, including service requests, incident reports, and maintenance logs.
* Document configurations, procedures, and troubleshooting steps for future reference.
* Provide regular status updates and reports to management.
Compliance And Security
* Ensure compliance with company policies, industry standards, and regulatory requirements.
* Follow company standard and security protocols to protect client data and IT infrastructure.
Work As One Team
* Work together with counterparts within and between the sites to share knowledge and improve processes.
* Work together with other support teams which are on-site. (e.g Lab support, AV support)
* Work together with remote teams to provide the best possible service. (e.g Infrastructure, Security)
* Be the hands and eyes for remote teams when needed. (e.g. Network, Server, Security team)
Essential Knowledge & Experience
* Good knowledge of computer hardware, software, networking, and operating systems.
* Good Knowledge and willingness in troubleshooting and repair of IT equipment and systems.
* Good customer service and communication skills to interact with users.
* Ability to work independently and manage multiple tasks effectively.
* Fluent in written and verbal business English.
* Valid driver's license and willingness to travel to other sites as required.
Education
* Studying in the 3rd year of a level 8 degree (at the time of this placement) in IT, Information systems or Technical discipline.
Additional Information
* This is a student placement position.
* Position is based in Kerry – Ireland.
* This position is fully onsite and may require occasional evening or weekend work.
* Placement runs from June 2026-December 2026.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Beware of recruitment scams impersonating Astellas recruiters or representatives. Authentic communication will only originate from an official Astellas LinkedIn profile or a verified company email address. If you encounter a fake profile or anything suspicious, report it promptly to LinkedIn's support team through LinkedIn Help.