Overview
Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. If you require accommodations with the application process, please highlight your needs when applying.
We offer development opportunities through our Dalata Academy and support a career path with internal opportunities. Benefits include use of Dalata Academy programmes, courses and learning tools, mentor exposure, and a commitment to promoting from within.
What You Will Need
* 2-3 years in a similar night or reception role
* Excellent knowledge of the hotel business
* Previous hospitality experience is essential
* Good computer skills and knowledge of Opera
* Knowledge and experience of using the Brilliant electronic front office system
* Excellent skills in people leadership and development
* Excellent organisational skills and the ability to oversee and delegate work to others
* A warm, friendly and approachable personality when dealing with fellow staff and guests
* The ability to work on initiative, as well as being capable of working as part of a team
Responsibilities
* Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service
* Guest relations
* Responsible for overall health & safety at night, including fire walks, security checks, and any other health & safety duties, e.g. first aid
* Perform front office duties, including running the night audit report and check-in/check-out of guests
* Manage the Night Porters team and their nightly tasks
* Food & Beverage service at night
* Lead the team to achieve goals with mystery audits, customer comment index, quality evaluations and hotel standards
* Lead and develop the Night team, preparing them for the next step in their careers
* Contribute to the strategic running of the hotel
Benefits
* Free employee meals on duty
* 50% Off F&B in all properties
* €/£60 employee rate on rooms for all Dalata-owned hotels
* 30% off rate for your Friends & Family
* Extra AL day for every year worked (5 days to a maximum of 5 days)
* Employee Assistance Programme
* Cycle to Work Scheme/Transport Schemes
* Pension access (Ask your HR Manager for local pension information)
* Development Opportunities through our Dalata Academy
* Staff Appreciation Initiatives, team-building activities and regular charity events
About Us
Dalata Hotel Group We bring theheartof hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. We have hotels in Ireland, the UK, Germany & the Netherlands and continue to expand, focusing on key UK cities, Dublin and Continental Europe. We are committed to helping our people grow and develop their careers through internal development programmes.
Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply. If you require any accommodations with the application process, please highlight your needs when applying.
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