Operations Assistant,SummaryOperations AssistantAll the detailsWeek 1:Monday 04:00-12:30Tuesday 04:00-12:30Thursday 04:00-12:30Friday 04:00-12:30Saturday 04:00-12:30Week 2:Sunday 04:00-12:30Monday 04:00-12:30Wednesday 04:00-12:30Thursday 04:00-12:30Friday 04:00-12:30Under 18 disclaimerThis job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.You'll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times.At M&S, our operations team ensures our store runs like clockwork, so you'll need to be ready to roll up your sleeves and keep things moving.Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.Are you ready for it? Take your marks and get ready to apply.PurposeTo deliver a great shopping experience for their customers, putting customers before task every timeChampion new ways of working within stores through an open mindset and positive attitudeComplete tasks and processes that deliver 'best in town' standardsServe and sell across all channels brilliantly wellBe the voice of our customer to help us continually improveKey AccountabilitiesServe our customers efficiently and brilliantly well – on the shop floor and at service pointsDeliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidySkilled to utilise all digital tools and communication channels to do the jobShare customer and colleague feedback to help us do things betterShare knowledge and experience with colleagues to support others in building skill and confidenceOwn their own learning & development and proactively access digital learning solutionsKnow the daily sales targets, priorities, promotions & selling opportunitiesHave great product knowledge to sell and recommend our products and servicesProactively engage with customers to understand their needs and make recommendationsUnderstand the store priorities and their part to playComplete tasks with pace and in line with SOPsMinimise cost and waste through good process practiceFollow safe and legal working practicesKey CapabilitiesUnderstands how M&S operates, it's strategy, future and the role they playCommitted to delivering excellent work fast with great attention to detailOpen to and acts on feedback, asking for this regularlySets performance objectives for self in conjunction with line manager and in line with business plansTakes accountability for planning and managing own work efficiently to ensure objectives are metIs curious and asks questions to challenge the status quo – ask why the company does things the way it does thingsEffective at communicating their intentions to others; ensures communication is clear and simpleIn control of their own reactions and considers how to share their perspective to create better reaction for teamCopes well with change and work challenges and recovers quickly from its impactBuilds positive relationships by being a good listener and getting to know people by establishing a connectionTechnical Skills/ ExperienceContributing to store sales and cost controlWork across the store to get things done right first time within timescalesComprehensive knowledge of customer shopping channelsGood level of product knowledge and services across the storeUp to date knowledge of the commercial operation and brilliant basicsGood level of digital capability and use of digital tools and applicationsUnderstand customer needs and spot selling opportunitiesAdapting to changeGood Knowledge of VM principlesKey Relationships and StakeholdersCustomersColleaguesStore LeadershipBIG