Company Overview
Certa Ireland is a wholly owned subsidiary of DCC plc and is part of the Energy Division of the Group. We are one of the country’s leading home heating oil, commercial fuel, and agricultural diesel suppliers, in addition to retail forecourts, fuel card services, and lubricants. Our expansion includes acquisitions of Campus Oil, Jones Oil, two lubricant businesses, and the establishment of the Certa forecourt network. We pride ourselves on entrepreneurial spirit, high performance, agility, and strong customer service.
Main Purpose of the Role
The Depot Supervisor leads and manages the depot team to deliver excellent sales and service to customers, overseeing all day‑to‑day depot operations, including delivery, driver liaison and credit control. A key focus is ensuring that the depot team understands and fully complies with all health and safety policies.
Key Accountabilities
Health, Safety & Security
Ensure depot staff work in a safe and secure environment that protects employees and customers.
Conduct depot induction and refresher training for all team members, including part‑time and temporary staff.
Ensure all depot team members adhere to all health & safety, operational and security policies and procedures.
Identify and bring to the attention of management any deficiencies in safety or security and make recommendations for improvement.
People Management
Lead and motivate the depot team to deliver optimum performance.
Foster a highly engaged culture where staff feel appreciated and are comfortable raising ideas or concerns.
Recruit, select, onboard and train new recruits.
Organise all depot operations, allocate responsibilities and supervise for completion.
Provide team evaluation, mentoring and training to improve skills, address issues and plan personal and professional development.
Sales Delivery
Optimise sales through customer rapport and identification of current and future requirements.
Maximise cross‑sales and bulk sales opportunities from yard sales.
Ensure calls are managed to deliver a great customer experience and grow sales.
Engage with both large commercial and small commercial teams on opportunities identified.
Analyse sales trends, prepare forecasts and drive cross‑sales across the depot to deliver targets.
Provide excellent customer service and resolve escalated complaints.
Financial & Debtor Management
Proactively manage the depot customer base to minimise bad debts.
Establish strong working relationships with Credit Control.
Identify risk from the debtor’s list and actively address it.
Encourage domestic delivery customers to opt in to a Budget Plan account or pay by COD.
Manage depot budget for maximum efficiency.
Maintain clear and accurate records.
Depot Operations
Track and maintain adequate stock levels and ensure stock records are updated.
Ensure all yard fuel dispensing equipment is kept clean and in good working order.
Work hand in hand with drivers to ensure smooth depot deliveries.
Monitor drivers’ end‑of‑day activities to ensure all procedures are followed.
Ensure depot stocks are reconciled daily.
Investigate discrepancies and advise senior management of issues.
Knowledge, Skills & Experience
Business Knowledge
Proven experience in a Retail Management or similar role.
Experience in team supervision, sales, customer service, health & safety.
Commercial acumen, identifying sales opportunities, driving volume and margin KPIs.
Strong analysis, planning and organising skills.
Ability to operate basic business/retail software programs.
Functional / Technical Skills
Excellent communication and interpersonal skills.
Strong people leader who enjoys motivating and developing people.
Decisive problem solver with sound judgement.
Customer focused.
Knowledge of the fuel industry is an advantage, but not essential.
Personal Attributes / Competencies
Resilient and capable of working well under pressure.
Committed, enthusiastic and energetic.
A strong relationship builder.
A highly motivated self‑starter.
Detail‑oriented, focused on accuracy and getting it right the first time.
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