Job Overview
The Sales Operations Coordinator plays a vital role in supporting the sales team by managing customer inquiries, processing orders, and ensuring smooth sales operations. This position requires excellent communication skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.
Key Responsibilities:
* Customer Support: Respond to customer inquiries via phone, emails, and web forms, providing accurate information and resolving issues promptly.
* Order Processing: Accurately process customer orders, ensuring all details are correctly entered into the system.
* Sales Coordination: Work closely with the sales team to coordinate activities, manage schedules, and assist with customer follow-ups.
* Documentation: Maintain and update sales records, ensuring all documentation is complete and easily accessible.
* Reporting: Generate sales reports and forecasts, providing insights and analysis to support decision-making.
* Inventory Management: Assist in managing inventory levels, coordinating with the warehouse to ensure timely order fulfillment.
* Compliance: Adhere to company policies, including our Code of Conduct, and ensure all sales activities comply with regulatory requirements.
Qualifications:
* Experience: Previous experience in a sales support or administrative role is preferred.
* Skills:
o Strong Communication Skills
o Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
o Ability to Multitask and Manage Time Effectively
o Detail-Oriented and Highly Organized
o Familiarity with CRM Software