Position Overview
The Renewals Team Lead is an integral part of the Revenue Operations team, overseeing the comprehensive order‑to‑cash process, including subsequent renewals. Situated within the Accounting department of the CFO organization at Diligent, the role is responsible for ensuring timely and accurate setup of renewal invoices in accordance with contractual agreements, and for leading a team of Renewals Specialists.
Key Responsibilities
Assist the Senior Manager, Deal Desk in operationalizing the company strategy for price increases
Ensure the global process is followed for every product
Oversee that renewals are set up for on‑time invoicing per individual contracts
Partner with the commercial organization regarding renewal time changes
Work closely with the Senior Manager, Deal Desk to help automate our processes
Maintain a thorough understanding of Diligent products and services
Partner with internal teams appropriately, leveraging Diligent’s structure
Support integration of acquired companies
Apply best practices to renewals management
Manage and train a team of Renewals Specialists
Maintain strong understanding of automated contracting systems
Required Experience & Skills
3+ years of experience in renewals or similar roles
1+ year of people‑management experience
Strong attention to detail and work ethic
Excellent interpersonal skills with flexibility to accommodate diverse situations
Ability to multi‑task in a fast‑paced, global environment
Working knowledge of Microsoft Office (Excel, Word, Outlook, etc.)
Superior organization and prioritization skills
Ability to perform under pressure and meet tight deadlines
Strong communication skills, both verbal and written
Preferred Experience & Skills
DocuSign CLM or similar contracting experience
Benefits
Flexible work environment and hybrid model; employees expected to work onsite at least 50% of the time within a commuting distance of a Diligent office
Global days of service, comprehensive health benefits, meeting‑free days, generous time‑off policy, wellness programs
Opportunities to work in diverse locations, including New York, Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore, and Sydney
Commitment to diversity, equity, inclusion, and employee resource groups
Additional Information
This role is drug‑free workplace. Diligent is a proud equal‑opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender identity or expression, medical condition, genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories in compliance with legal requirements. Diligent is committed to providing reasonable accommodations for qualified individuals with disabilities or disabled veterans in our job application procedures.
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