Senior Client Manager
The role of the Senior Client Manager will be to establish, own and manage a portfolio of clients, focusing on driving revenue growth and best practice adoption. They will achieve this through understanding their customers' challenges and recommending tailored account plans & solutions by delivering strategic advice to drive client success, customer education, and customer satisfaction.
Responsibilities
1. Grow Revenue: Grow revenue with Clients, Partners, and Agencies where relevant.
2. Partner with Customer Insights: Partner with Customer Insights and Direct Marketing to facilitate education and solution adoption programs.
3. Develop Client Strategy: Help develop client strategy, continuous improvement, and knowledge-sharing initiatives.
4. Analyse Data: Analyse data to identify trends to enhance our customer support processes and improve team efficiency.
5. Optimize Campaigns: Optimize campaigns and identify programmatic ways to do this at scale.
6. Lead Strategic Conversations: Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including adapting to feedback and adjusting plans accordingly.
7. Operate as the Lead Point of Contact: Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues.
8. Gather Feedback: Gather agency and partner feedback to enhance ad products and the customer experience.
9. Deliver Consultative Support: Deliver consultative support and up-to-date education on our Facebook products.
10. Presentation Skills: A high level of experience presenting key client issues to C level, in an effort to be the customer advocate within Facebook.
Requirements
* A minimum of 4 years of experience in customer sales and support, agency account management, or consulting.
* Evidenced success with presentation skills.
* Demonstrated team working skills, capacity to adapt to a fast-paced, international work environment with a drive for making an impact.
* Identify and leverage trends within industry of expertise/focus.
* A self-starter with experience of critical thinking and analytical skills.
* Demonstrated experience in effectively prioritizing tasks and managing time, even under high-pressure situations.
* Fluency in English and German.
* Market knowledge and work experience in DACH Markets.
About Us
We build technologies that help people connect, find communities, and grow businesses. When we launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, we're moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.