Our client is Ireland's leading membership and education organisation for finance professionals. They support over 12,000 members and students each year through professional qualifications, continuing education, and high-quality learning experiences. This work contributes directly to raising standards across the financial services industry.
As an Education Programme Adviser, you will support the delivery, quality, and continuous improvement of academic programmes and short courses. You will coordinate exams, assist students, maintain accurate records, and support a range of activities that ensure a positive learning experience for our members and students. The role involves daily interaction with students, lecturers, correctors, and internal teams, and requires strong organisational skills, sound judgement, a consistent standard of professionalism and the ability to work independently.
Key Responsibilities
Exam & Programme Administration
* Coordinate all exam processes, from scheduling to results administration.
* Review exam papers with module coordinators and ensure exam integrity.
* Manage course completions, maintain accurate student records, and process payments for contracted educators.
Student Support
* Act as a primary contact for student queries via phone, email, and live chat.
* Provide clear guidance on Level 7, Level 9, and short courses.
* Support students during peak periods, including exam days and masterclasses.
Content & Quality Assurance
* Proof read and format-check educational materials.
* Support updates to learning resources to ensure accuracy and relevance.
* Liaise with correctors and academic staff to ensure fair and accurate assessments.
Stakeholder & Event Coordination
* Liaise with academic partners to support programme delivery.
* Organise Pre-Board meetings, track actions.
* Coordinate Revision Masterclasses, inductions, and graduation events.
* Assist in producing educational content to LIA standards.
What We're Looking For -
Essential Requirements
* Strong organisational and time-management skills.
* Excellent written and verbal communication, delivered in a warm and professional manner.
* High attention to detail, particularly in proofreading and programme administration.
* Ability to collaborate effectively across teams and with external partners.
* 2-3 years' experience in a comparable role.
* Proven track record of being very organised and delivering to tight deadlines.
Desirable Skills and Qualifications
* Data analysis experience.
* Educated to a degree level or equivalent.
* Advanced Excel skills.
* Experience in education administration or programme coordination (advantageous).
* Confidence using CRM/LMS systems and Microsoft Office; comfortable adopting new technologies, including AI tools, to streamline tasks.