A financial services company in Dublin seeks a Helpdesk and Service Delivery Manager to oversee IT support operations. The role includes ensuring high-quality service delivery in line with client expectations, managing incident/problem resolutions, and nurturing client relationships. Candidates should possess 4-5 years of experience in IT service management, ideally within a Managed Service Provider environment. Strong knowledge of ITIL methodologies and soft skills such as communication and leadership are essential.
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