Role Summary
The Aftersales Advisor role is crucial in ensuring exceptional customer satisfaction and driving business growth.
Key Responsibilities:
* Organize daily service bookings efficiently.
* Provide a warm welcome to customers in the Service department and foster a positive experience.
* Review vehicle and customer history to identify potential additional work requirements.
* Prepare accurate quotations for vehicle servicing and maintenance needs.
* Ensure prompt follow-up with customers via email or phone calls to maintain satisfaction and manufacturer standards.
* Work towards meeting monthly workshop labour and parts sales targets.
Required Skills and Qualifications:
* Ability to work in a team and take initiative as needed.
* Results-oriented mindset.
* Interest in working in a fast-paced environment.
* Attention to detail for consistent quality delivery.
* Problem-solving skills to resolve customer queries empathetically.
* Strong communication skills for internal and external interactions.
* Flexibility and adaptability.
What We Offer:
* A dynamic and supportive work environment.
* Opportunities for growth and professional development.
* A competitive compensation package.
How to Apply:
If you are a motivated and detail-oriented individual, please submit your application.