Job Title: Field Service Engineer
Location: Covering Southern Ireland
Hours of Work: 38.5 hours per week across Monday-Friday.
About IMV Imaging:
IMV Imaging is the dedicated veterinary imaging department of IMV Technologies.
We are world leaders in veterinary imaging including ultrasound, X-ray, digital image management (PACS), CT and MRI.
Job Summary
We are currently recruiting for a Field Service Engineer to join our Team in Ireland.
You will have experience in a similar role and will be joining a highly motivated and dynamic team.
Our office is based in County Meath but this role is covering the territory surrounding Portlaoise.
Job purpose/ Key responsibilities
Ensure there is a seamless link between the sales process, logistics and after sales service for Ultrasound and X-ray imaging markets
Provision of service back-up for customers including:
Diagnosis and repair of all customer ultrasound, X-ray, Endoscopy and medical equipment
IT network issue resolution
Site visits to customer premises
Completion of all aspects of service calls, including all necessary paperwork and update of business processes to support:
Preform onsite repairs/ maintenance visits
Accurate Stock Management
Maintain and develop the IMV brand in the marketplace
Adherence to Service processes and effective, high quality service by utilising existing KPIs and focusing on continuous improvement
General admin duties as required
Promote IMV values to all customers, clients and staff
Develop the service business in the territory
Occasional overnight stays possible
Education/Experience
Relevant 3rd level education
Previous experience in a service environment
X-ray/Ultrasound/Endoscopy/medical device equipment experience advantageous
Good understanding of IT systems
Previous customer facing experience desirable
Key Characteristics
Excellent communicator
Dynamic individual who can multi-task
Constant improvement mind-set – aiming for "Highest & Best"
Open and flexible approach
"Can do" Attitude
Ability to work to tight deadlines
Completer/Finisher
Organised
Job Type: Full-time
Pay: €45,******-€50,****** per year
Work Location: In person