Managing Director – Operations (m/f/d)
A high-impact leadership role responsible for ensuring excellence in operations, compliance, and process efficiency within a growing financial services environment.
Key Responsibilities
- Oversee day-to-day operations: Ensure the operations department runs efficiently and effectively, managing rental contracts, customer service, and compliance.
- Develop and execute business plans: Lead the creation and implementation of business plans, growth strategies, and objectives for the operations function.
- Budgeting & financial planning: Collaborate with the MD Sales to establish budgets, review financial reports, and ensure cost-effective operations processes.
- Ensure responsibility for quality management by implementing group standards.
- Technology and systems management: Drive the implementation of software solutions to streamline administrative tasks and improve operational efficiency.
- Ensure legal compliance: Maintain a strong understanding of local rental laws, company regulations, and compliance requirements.
- Collaborate with VP Operations at a strategic level and work closely with HQ departments and direct process owners.
- Build and maintain strong stakeholder relationships, including with customers, suppliers, and local authorities.
- Ensure accurate reporting: Guarantee that all administrative and financial data is recorded, monitored, and reported in a timely manner.
- Documentation control: Oversee the documentation and filing of contracts, agreements, customer records, and other critical materials.
- Audit preparation: Coordinate internal and external audits to ensure compliance with legal, regulatory, and company standards.
- Identify trends and challenges early, integrating insights into strategic direction and operational business.
- Develop professional responsibility and accountability locally, guiding the organization through growth and development.
- Provide guidance, mentorship, and motivation to administrative staff to build a productive, collaborative culture.
- Create an innovative environment that attracts and develops high performers and high potentials aligned with company goals.
- Flexibility to travel to all existing locations, including HQ.
Your Profile
- Degree in Economics / Management or basic commercial training with relevant further education.
- Exceptional, proven leadership experience with a minimum of 5–8 years in a management role.
- Strong service mindset, customer and service orientation, risk identification, and analytical thinking.
- Commercial know-how and legal insight, with strong market understanding.
- Excellent English skills (oral and written); other group languages are a plus.
- Excellent communication skills.
- High level of integrity and reliability.
- Strong leadership combined with strategic vision to drive operational excellence and a resilient company culture.
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