Join WuXi Biologics as an IT Operations Specialist, reporting directly to the Head of IT.
Organization Description
WuXi Biologics is a premier provider of biologics services, from discovery to commercialization, with global customers in the biopharmaceutical and healthcare industries. We enable our clients to research, develop, and manufacture drugs from concept to commercial manufacturing.
Our mission is to accelerate and transform discovery, development, and manufacturing in the field of biologics to benefit patients worldwide. We have sites in China, the US, the EU, and Asia, employing over 10,000 people and serving more than 600 customers worldwide.
Department Description
As an IT Operations Specialist, you will play a crucial role in keeping our technology infrastructure running smoothly. You will provide day-to-day IT support, troubleshoot hardware and software issues, and assist users with technical needs. You will also take ownership of project-related work, ensuring IT initiatives are completed efficiently and effectively.
Your Responsibilities
* Provide first and second-line technical support to employees.
* Troubleshoot and resolve hardware, software, and minor networking issues.
* Manage and prioritize IT support tickets.
* Work collaboratively with the IT team to maintain and improve IT infrastructure.
* Take responsibility for IT projects.
* Document IT processes, issue resolutions, and project progress.
* Communicate effectively with colleagues and stakeholders.
* Maintain a high level of professionalism, reliability, and a problem-solving mindset.
What We Are Looking For
* Strong character – reliable, honest, and takes pride in work.
* Self-management – prioritizes tasks, works independently, and follows through on commitments.
* Effective communication – explains technical concepts clearly to non-technical users.
* A proactive mindset – takes initiative, anticipates issues, and finds solutions.
* A collaborative approach – works well with others and contributes to a positive team environment.
Preferred Skills & Experience
* Experience in an IT support or operations role.
* Knowledge of Windows operating systems, Office 365, networking, and hardware troubleshooting.
* Experience managing IT-related projects.
* Strong documentation and organizational skills.
* Willingness to learn and grow within the role.
WuXi Biologics is an equal opportunities employer.
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