Capital Credit Union
Job Title: MEMBER SERVICE OFFICER
Reporting to: Member Service Manager
Capital Credit Union is one of Ireland's largest and most progressive Credit Unions, with an emphasis on modernisation and digitisation whilst retaining our community and member service ethos. We have approximately 55,000 members serving many parts of Dublin across 8 branches in the South Dublin region. We have a varied and exciting range of products from mortgages to business lending to term deposit accounts, with more planned in the months ahead. We are passionate about our community involvement with activities throughout the year such as Penny Dinners, tree planting, Christmas lights and sports club sponsorship.
We want Member Service Officers who will provide best in class service through all our channels – in person, by phone and online, to join our team.
The Role:
· The successful candidate will efficiently and accurately handle cash & reconcile daily balances.
· Deal with enquiries and respond to service requests from members in a professional and courteous manner.
· Be able to explain our products and services to our members.
· Preserve the confidentiality of our members and adhere to all policies and procedures.
· Have an appetite for learning and development
· Saturday work will be required.
Ideally the successful candidate will have:
· Credit union or financial service experience is desirable.
· Excellent customer service skills along with a friendly personality.
· Experience in handling cash and dealing with the public essential.
· Good IT skills and proficiency in Microsoft Office suite is an advantage.
· Excellent phone manner
Benefits include:
· Competitive salary package with transparent and structured pay scales
· Exam fees and paid study leave and subsidised study resources
· Continuous professional development opportunities
· Parking
· Employee assistance programme
· Christmas savings club, social events and staff awards
· Pension contributions
· Serious illness cover for all staff (after probationary period).
Capital Credit Union is an equal opportunities employer. Capital Credit Union is regulated by the Central Bank of Ireland. Competitive compensation and benefits package for successful candidates.
Cover letter and CV to by close of business Friday 12th December 2025.
Job Types: Full-time, Permanent
Pay: From €14.73 per hour
Expected hours: 35.5 per week
Benefits:
* Bike to work scheme
* Company events
* Company pension
* Employee assistance program
* On-site parking
* Sick pay
Application question(s):
* Are you willing to sit the QFA (Qualified Financial Advisor) exams within 3 months of starting in the role?
Education:
* Leaving Certificate (required)
Experience:
* Cash handling: 1 year (preferred)
Work Location: In person