HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
Role Overview:
We are looking for a
Payments Technical Lead
to manage and support critical payment applications in a production environment. The role involves ensuring stability, availability, and performance of payment systems, primarily
SWIFT
,
Safewatch
, and
SEPA Instant Payments (SEPA IP)
, while providing technical leadership for incident resolution, root cause analysis, and continuous improvement.
Key Responsibilities:
* Lead
Application Support
for payment systems, ensuring 24x7 availability and adherence to SLAs.
* Provide
Level 2/3 support
for SWIFT, Safewatch, and SEPA IP applications,
including troubleshooting and performance tuning.
* Manage incidents, problems, and change processes in alignment with ITIL standards.
* Perform root cause analysis and implement permanent fixes for recurring issues.
* Coordinate with infrastructure, development, and business teams for issue resolution and enhancements.
* Automate operational tasks using
PERL
and
Shell scripting
.
* Monitor and maintain system health, including MQ queues, database performance, and Linux servers.
* Ensure compliance with security and regulatory requirements in payment processing.
* As part of minor tactical adjustments, carry out analysis, develop and test code, plan testing and implementation strategies, and oversee production deployment.
* Engage with customer SMEs and any other stakeholders (3rd Party) as needed.
* Prepare and submit status reports and maintain necessary documentation.
Required Skills & Experience:
* Domain Expertise:
* Hands-on experience
SWIFT
messaging,
Safewatch
, and
SEPA Instant Payments
systems.
* Technical Skills:
* Linux
administration and scripting.
Oracle/SQL
– query optimization, troubleshooting
* IBM MQ
– configuration, monitoring, and issue resolution.
* PERL
and
Shell scripting
for automation and batch jobs.
Support Skills:
* Strong experience in
Application Support
for mission-critical systems.
* Familiarity with ITIL processes (Incident, Problem, Change Management).
Soft Skills:
* Excellent communication and stakeholder management.
* Ability to work under pressure and lead technical teams during major incidents.
Ways of Working:
* All weekdays require in-office attendance; remote work is not allowed.
* Willing to participate in on-call duties according to the rota schedule, covering weekdays, weekends, and bank holidays.
* Available for morning shifts as scheduled to support production.
* Available to support deployments and maintenance from the Client Office, including outside regular hours as needed.
Preferred Qualifications:
* Banking or financial services experience.
* Knowledge of payment standards (ISO 20022, MT messages, SEPA IP).
* Exposure to monitoring tools and automation frameworks.