**Job Overview:**
Role and Responsibilities:
The Deputy General Manager plays a pivotal role in driving sales growth, profitability, and operational excellence while delivering exceptional customer experiences.
1. Drive Sales & Profitability by maximizing opportunities, monitoring performance, and ensuring effective cost control.
2. Lead and Develop Teams to ensure high levels of engagement, motivation, and succession planning.
3. Champion Customer Experience by embedding a culture of service excellence and relationship building.
4. Influence Collaborate with concession partners stakeholders senior leaders to deliver shared success. Ensure Operational Excellence across stock management payroll control compliance store standards Monitor React to Market Trends competitors customer insights identifying opportunities for innovation growth Deliver Projects Events such as store campaigns promotions customer experiences Foster Culture Communication clear consistent inspiring engagement teams stakeholders Oversee Performance Management coaching guiding managers achieve goals develop talent Support Employee Relations working HR best practice people management Maintain Health Safety Compliance providing safe environment customers staff Champion Digital Omnichannel Initiatives enhancing journeys both instore online Represent Brand Integrity promoting Vision Values Brown Thomas Arnotts all times.