Job Title: Customer Account Manager - Hospitality Division Location: Tallaght, Ireland Department: Sales / Customer Success - Hospitality Division Reports To: General Manager About Elis Elis is a leading international multi-service provider, delivering high-quality textile, hygiene, and facility services across a variety of sectors, including hospitality, healthcare, and industry.
In Ireland, we partner with hotels, restaurants, and other hospitality providers to deliver tailored solutions that combine operational efficiency, reliability, and sustainability.
At Elis, we value our people and offer: Competitive salary with performance-based incentives Opportunities for professional growth and development A supportive, collaborative, and client-focused work environment Role Overview The Customer Account Manager - Hospitality Division will manage and grow a portfolio of strategic hospitality clients, ensuring exceptional service, retention, and revenue growth.
You will act as the main point of contact for key individual accounts (non-groups), understand their specific operational needs, and work closely with internal teams to deliver tailored Elis solutions that enhance client satisfaction and loyalty.
Key Responsibilities Manage a portfolio of strategic hospitality clients, building strong, long-term relationships.
Act as the primary point of contact for client inquiries, issues, and service requirements.
Identify upcoming contract renewals, negotiate renewal terms and retain existing business Develop and implement account strategies to grow revenue via pricing strategy and increase client engagement.
Collaborate with operations, sales, and service delivery teams to ensure seamless service delivery.
Monitor account performance, KPIs, and client feedback to drive continuous improvement.
Prepare and present reports, proposals, and business reviews to clients and senior management.
Proactively resolve client issues while maintaining a high standard of service.
Achieve internal KPI's such as monthly credits, and debt collection Stay informed of hospitality industry trends, competitor activity, and client needs.
Skills Experience Required Proven experience in account management within the hospitality industry (hotels, restaurants, or hospitality services).
Strong understanding of client relationship management and strategic account development.
Excellent communication, negotiation, and interpersonal skills.
Strong problem-solving skills and ability to manage multiple priorities.
Analytical mindset with experience using CRM systems and reporting tools.
Self-motivated, proactive, and results oriented.
Experience with textile, linen, or facility service solutions is a strong advantage.
Join Us At Elis, we help hospitality providers focus on what matters most - delivering exceptional guest experiences.
If you are a client-focused professional with hospitality experience and a passion for relationship management, we'd love to hear from you.