Job Summary
This role is responsible for overseeing daily service delivery to clients, ensuring seamless communication and efficient issue resolution.
The Service Delivery Manager will work closely with internal teams to provide support and ensure all cases are managed according to the agreed-upon service level agreement.
Main Responsibilities:
* Client Queue Management: Monitor and manage client queues to ensure adherence to service level agreements.
* Rhythm of Business: Provide daily, weekly, and monthly updates on business activities with assigned clients.
* Escalation Management: Manage client escalations and incidents from start to finish.
* Service Improvement Plans: Own and implement agreed-upon service improvement plans and reporting.
* Compliance and Training: Participate in training and adhere to internal rules and policies.
About This Opportunity
This is an exciting opportunity to join a leading exchange organisation as a Service Delivery Manager.
You will have the chance to work on state-of-the-art IT solutions and offer them globally, shaping the future of financial markets as one global team.
Your Career Path
In this role, you will develop your skills and expertise in service delivery management, working closely with clients and internal teams to achieve excellence.
Our unique business model drives growth in a supportive environment, offering opportunities for professional development and career advancement.
Key Requirements
To succeed in this role, you will need:
* Excellent Communication Skills: Ability to communicate effectively with clients and internal teams.
* Problem-Solving Skills: Strong problem-solving skills to resolve complex issues efficiently.
* Organisational Skills: Ability to prioritise tasks and manage multiple projects simultaneously.
* Technical Skills: Familiarity with IT systems and technologies used in the financial industry.
Benefits
We offer a competitive salary and benefits package, including:
* Professional Development Opportunities: Training and development programs to enhance your skills and career prospects.
* Career Advancement: Opportunities for career growth and advancement within the company.
* Flexible Working Arrangements: Flexible working hours and remote work options.