Job Title: Night Manager
Reporting to the Front Office Manager, this role oversees all hotel operations during the night shift.
Key Responsibilities:
* Greet and assist guests upon arrival during the night shift.
* Handle guest inquiries, requests, and complaints promptly and professionally.
* Maintain a safe and secure environment for guests and staff throughout the night.
* Implement and enforce hotel policies and procedures.
* Oversee all hotel operations during the night shift, including front desk, housekeeping, and maintenance.
* Ensure smooth check-in and check-out processes for guests.
* Conduct regular inspections of the property to identify any maintenance or cleanliness issues.
* Supervise and support night shift staff.
* Schedule and assign tasks effectively to ensure adequate coverage and efficient operations.
* Complete nightly reports and paperwork accurately and thoroughly.
Requirements:
* Previous experience in hotel management or hospitality, preferably in a supervisory or managerial role.
* Strong leadership skills with the ability to motivate and inspire a team.
* Excellent communication, interpersonal skills, problem-solving and decision-making.
* Flexibility to work overnight shifts, including weekends and bank holidays.
* Knowledge of hotel operations, safety protocols, and emergency procedures.
* Familiarity with HotSoft software system is a plus.
About The Address Collective:
The Address Collective is a dynamic organization that prioritizes exceptional guest satisfaction and employee well-being. We are seeking an experienced Night Manager who can lead our team with confidence and enthusiasm.