Job Ref: KHL1600
Branch: The Europe Hotel Resort
Location: Fossa, Killarney, Co. Kerry, V93 KHN6, Ireland
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: Flexible
Hours per week: 40
Posted date: 17/09/2025
Closing date: 19/10/2025
Head Spa Therapist ESPA Trainer
About the Role
We are seeking a passionate and experienced Head Spa Therapist ESPA Trainer to join our luxury spa team at The Europe Hotel Resort. This is a key leadership role, combining excellence in treatment delivery with team mentorship and ESPA training. The ideal candidate will be dedicated to five-star guest service, possess strong hands-on experience with ESPA, and demonstrate natural leadership skills.
You will play a vital role in maintaining treatment standards, developing therapist performance, and contributing to the overall success of the spa.
Key Responsibilities
Treatment Delivery Guest Experience
* Perform all treatments to an exceptional standard, following ESPA protocols while tailoring services to meet individual guest needs.
* Conduct in-depth consultations and provide personalised aftercare and home-care recommendations.
* Promote repeat visits by suggesting treatment programs and introducing other spa or hotel services.
* Maintain in-depth knowledge of spa treatments, packages, and promotional offers.
* Consistently deliver five-star service with professionalism, warmth, and attention to detail.
Training Development
* Deliver in-house ESPA training and ongoing refresher courses.
* Support the onboarding and continuous development of spa therapists.
* Mentor and coach the team to ensure consistent delivery of treatments and guest care aligned with ESPA standards.
Team Leadership
* Conduct bi-monthly performance appraisals and support the implementation of individual development plans.
* Inspire and motivate the team to achieve high standards in both service and retail.
* Assist the Spa Manager in rota planning, team coordination, and daily operational requirements.
Operational Retail Excellence
* Maintain immaculate treatment rooms and ensure strict adherence to hygiene and safety procedures.
* Monitor and manage retail and professional stock effectively.
* Promote ESPA products and support the team in achieving retail targets through product knowledge and coaching.
* Participate in spa promotional events, demonstrations, and guest engagement activities.
Essential Qualifications Experience
* Recognised qualifications in beauty and holistic therapy: diploma in CIDESCO, CIBTAC, ITEC, or higher.
* Minimum 3 years of hands-on experience as a therapist, including 1+ year in a senior or leadership role.
* Proven experience with ESPA treatments (ESPA Trainer certification desirable).
* Fluent in English, both verbal and written.
* Impeccable personal presentation and grooming standards.
* Independently obtained right to live and work in Ireland.
* Strong interpersonal, leadership, and guest service skills.
* Flexibility to work across shifts including evenings, weekends, and public holidays.
What We Offer
* Competitive salary package
* Career development and progression opportunities
* Ongoing ESPA training and professional development
* Staff discounts on treatments, products, and hotel services
* On-site state-of-the-art staff accommodation, subject to availability
* Supportive and professional working environment
If you're an experienced and motivated therapist ready to take on a leadership role in a high-end spa environment, we'd love to hear from you.
The Europe 5 Star Hotel in Killarney, Co. Kerry is one of the most luxurious 5 star Hotel, Conference Event Centres in Ireland and also incorporates ESPA at The Europe, one of Ireland's largest spa hotels in Ireland. It is in the beautiful grounds of this luxury 5 star hotel in Ireland that the waters of Killarney's largest lake, Lough Lein, reflect the wilderness of Kerry's magnificent McGillycuddy Reeks Mountain range in the scenic South West of Ireland. Enjoy a range of leisure activities on the grounds of one the finest luxury hotels Ireland has to offer.
This 5 star hotel accommodation in Ireland captures the imagination of visitors to Killarney whether for our Killarney Spa, or our Killarney hotels restaurants or for a conference in Kerry. Enjoy luxury 5 star hotel accommodation in Kerry Ireland let relaxation envelop you as you enjoy one of Ireland's finest views from your own private balcony overlooking Killarney Golf Fishing Club or the Lakes of Killarney.