Job Description
We are seeking a skilled Level 2 Support Engineer to join our team. This role involves working on-site at a prestigious client's office in Dublin City Centre, providing technical support for their evolving and exciting multi-technology IT environment.
Duties and Responsibilities:
* Resolve hardware and software issues for desktops, laptops, and other devices.
* Provision accounts and equipment, including desktop support for customers.
* Maintain and build the current documentation in place.
* Hardware troubleshooting & diagnostics, software installation and configuration.
* Interacting with and managing 3rd parties, application troubleshooting and support.
* Imaging and deployment, manage file permissions and access rights.
* Configuration and support of mobile devices, providing support to users remotely and on-site.
Requirements:
* 3+ years of experience working in a deskside support environment.
* Active Directory, Microsoft Exchange, MS Office Level 2 support.
* Office 365 and Virtualization experience advantageous.
Preferred Qualifications:
* Candidate should have one of the following accreditations and experience: Microsoft Specialist certification in Windows 10, A Microsoft MCP for Client or Server OS, Comptia A+, Comptia Net+.
About Us
We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know.