Customer Service Agent position at BOYLE Sports
Role: Customer Service Agent
Reports To: Customer Service Senior
Role Type: Full-Time Contract (40 hours Weekly)
Workplace Type: Dundalk HQ Role
Purpose: Customer Service Agents are the first point of contact for BOYLE Sports customers and they are responsible for answering any customer enquiries through phone, chat & email. Customer Service Agents play a key role in retaining and acquiring new customers for the business.
Job Responsibilities
* Act as a 1st level point of contact for customers and other customer support specialists
* Liaise with the various business channels in the resolution of customer queries
* Identify and raise support requests in the event of customer technical issues
* Monitor queues in the absence of a Supervisor and manage resources to best achieve SLA
* Track and record customer issues in line with reporting requirements
* Handle customer escalations and complaints over call, chat and email
* Follow all BOYLE Sports policies and procedures in relation to customer issue resolution
* Achieve team targets in relation to contact quality and volume
* Build & develop customer relationships
* Support the implementation of new products, processes, and policies
* Achieve a high level of first‑time resolution for all customer contacts
* Ensure that more complex customer issues are followed up on and resolved in a timely manner
Role Requirements
* Excellent level of verbal English
* Flexible approach to working in a dynamic and constantly busy environment
* Interest in Sports, eGaming or betting would be advantageous
* A proven team player
* Customer Service experience is essential
NOTE: The role will require evening, weekend and bank holiday work.
BOYLE Sports is an equal opportunities employer, and we welcome applications from all suitably qualified persons.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Gambling Facilities and Casinos
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