DescriptionJoin our Dublin-based Training team as a Technical Instructor, where education meets Customer Success. In this role, you'll deliver engaging, high-impact training experiences that help individuals and organizations adopt Salesforce technologies with confidence and clarity.Our Instructors are more than trainers — they are trusted educators, subject matter experts, and advocates for customer success. Through live instruction, hands-on workshops, and event-based learning, you'll guide customers from understanding to adoption, helping them unlock real business value on the Salesforce platform. Instructors play a critical role in delivering value in our Salesforce Success Plans, as our primary 1:many approach.We're looking for customer-obsessed individuals with strong communication skills, technical curiosity, and a passion for teaching. We invest deeply in our people — enabling you to grow into a recognized expert, a thought leader, and an influencer within the Salesforce ecosystem.What You'll DoDeliver high-quality 1:Many customer training experiences, including hands-on workshops and multi-day instructor-led courses, both virtually and in personTranslate complex technical concepts into clear, approachable learning moments for audiences with varying levels of experienceLead engaging, interactive sessions that encourage participation, discussion, and practical applicationServe as a trusted advisor to Signature, Premier, and Standard Success Plan customers by sharing best practices, technical guidance, and adoption recommendationsAccelerate customer adoption of Salesforce technologies through targeted workshops and learning programsPartner cross-functionally with Content Development, Customer Success and Product Management teams to continuously improve learning experiencesRepresent Salesforce at key customer and marketing events (e.g., Dreamforce, TDX)Maintain strong customer satisfaction (CSAT) scores and teaching productivity metricsStay current on Salesforce innovations, enterprise technology trends, and modern learning methodologiesCourse Ramp & Subject Areas (within First Year)Build expertise across Commerce Cloud, Revenue Cloud, and AgentforceRamp and deliver core Commerce training courses, including developer and merchandiser-focused offeringsExpand into additional Salesforce clouds as business needs evolveRequired Qualifications3+ years of relevant professional experience in a technical, enablement, education, or customer-facing roleDemonstrated technical aptitude with enterprise systems, platforms, or software productsStrong public speaking and presentation skills, with experience leading workshops, trainings, or customer sessionsAbility to quickly learn new technologies and explain them in a structured, engaging wayExperience delivering virtual or in-person learning using collaboration platforms (e.g., Zoom, WebEx)Comfort facilitating live demos, hands-on exercises, and interactive discussions - including troubleshooting and debugging in real timeProven ability to manage time, adapt in real time, and perform effectively in dynamic customer environmentsPreferred QualificationsPrior experience with Salesforce (Sales, Service, Platform, Commerce, or Revenue Cloud)Additional language skills (Spanish, French, or Portuguese)Background in roles such as Educator, Enablement Lead, Support Engineer, Success Manager, Solution Engineer, or Product ManagerSalesforce Certified in Platform, Commerce, Agentforce, &/or Data CloudExperience supporting customer adoption, change management, or digital transformation initiativesWhat Makes You Successful HereCustomer-Obsessed: You care deeply about learner outcomes and customer successClear Communicator: You simplify complexity and meet learners where they areTechnically Curious: You enjoy learning how things work and explaining why they matterConfident Facilitator: You're comfortable on stage, on camera, and in front of senior audiencesContinuous Learner: You're energized by constant learning and evolving technologyCollaborative Teammate: You contribute to an inclusive, supportive team cultureTrusted Advisor: You build credibility quickly and act with integritWhy Join This TeamYou'll join a passionate global community of Salesforce Instructors who are shaping our customer's careers and defining how learning happens in the AI era. We invest in your growth, your expertise, and your voice — empowering you to become not just an instructor, but an influential leader in the Salesforce ecosystem.