Job Description:
As a highly skilled Field Service Engineer, you will be responsible for providing exceptional customer service on site. Your duties will include commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all equipment and applications within our business portfolio.
You will deliver service excellence and ensure customer satisfaction at all times. This includes maintaining all records and appropriate paperwork with regard to client installations and work carried out. You will also create service reports for customer signature and complete all required paperwork on time.
In addition, you will carry and maintain an up-to-date stock of spare parts and consumables in the company vehicle and ensure this stock and equipment are in good order. You will participate in the On-Call Engineer Rota and maximise revenue opportunities by identifying potential revenue sources on site and informing the company of new site developments.
You will work proactively with the Head of Industrial Field Service, communicating customer feedback, sales and training opportunities. You will provide onsite briefings, tours, induction / training to customers and colleagues. You will comply with departmental changes implemented to improve operations and provide telephone support as needed.
Required Skills and Qualifications:
* Fault-finding and diagnostic skills
* Ability to work independently and as part of a team
* Excellent communication and interpersonal skills
* Pharmaceutical industry experience
* Electrical knowledge
* Mechanical knowledge
Benefits:
* Company vehicle
* Mobile phone
* Pension
* Health insurance
Others:
This is a challenging and rewarding role that requires flexibility and adaptability. You must demonstrate a willingness to learn and develop your skills and knowledge to meet the needs of the business. If you are a motivated and experienced Field Service Engineer looking for a new challenge, please apply today.