OverviewSenior Escalation Support Engineer - EMEA at Camunda. You will handle complex customer issues requiring advanced troubleshooting, deep technical expertise, and collaboration across engineering, product, and support teams. You will bridge frontline support and engineering to ensure critical incidents are resolved efficiently and to improve processes to prevent recurrence.What You'll Be DoingAdvanced Troubleshooting: address and resolve complex technical issues.Collaborate closely with engineering, product, and support teams.Identify root causes of critical issues and improve processes to prevent recurrence.Be the point of contact for high-severity or escalated customer cases, ensuring clear communication and satisfactory resolution.Provide critical issue response by engaging with customers on live calls.What You BringAbility and/or willingness to use our product.4+ years of technical experience with Camunda or similar products.Hands-on experience with Java/J2EE; able to troubleshoot Java/Spring-based applications.Able to build simple Java/Spring Boot projects to replicate issues.Experience with build automation tools such as Maven or Gradle.Working knowledge of Docker, Kubernetes, Helm, REST, Elasticsearch.Experience with relational databases (PostgreSQL, MySQL, SQL Server); ability to write simple SQL queries and analyze data.SaaS/Cloud product support experience.Aptitude for quickly understanding complex technical issues, customer expectations, products, and underlying architecture.Outstanding communication skills with ability to de-escalate stressful situations.Compensation & BenefitsCompensation is location-based for standard and major markets. The Annual Total Target Cash ranges depend on location and experience. Equity may be offered via the Virtual Stock Option Plan where applicable. Benefits and perks are designed to support wellbeing, growth, and connection, globally where applicable.Remote & Flexible: work from anywhere with home office support and flexible time off.In-person connections: annual kickoff events and team offsites, Camundi connections budgets, and local gatherings.Health & wellbeing: healthcare options, global mental wellbeing support, and fitness reimbursement.Financial security: retirement/pension plans and life/disability insurance where applicable.Professional growth: up to $1,000 per year for self-driven learning."Everyone is welcome at Camunda" — Camunda is an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability, or any other protected characteristic. We look forward to your application.Job DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Information TechnologyIndustries: Software DevelopmentNote: This posting reflects Camunda’s current hiring needs and may be subject to change.
#J-18808-Ljbffr