Customer Operations Executive - Cork, Ireland
We are looking for a driven, customer-focused and detail-oriented Customer Operations Executive to join our Irish team in Cork. As we continue to scale our operations, you’ll work across all stages of the customer journey - from welcome call to aftercare - for our EV charging products. You will be hands‑on in supporting customers, installation partners and internal teams, helping to guide customers smoothly through their home charger journey, managing government grants, and ensuring our operational performance stays best‑in‑class. You will work from the Cork office 3 days per week as part of our hybrid working model.
Responsibilities
Customer Support & Journey Management
Conduct welcome and check‑in calls to guide customers through their journey.
Resolve inbound pre‑ and post‑installation queries via phone, email and live chat.
Make outbound calls/emails to support customers who are stuck in their journey and help them progress.
Provide clear, empathetic and technically accurate support for customers, installers and partners.
Meet individual KPIs related to productivity, quality and customer satisfaction, contributing to wider team goals.
Technical & Installation Support
Review customer Home Survey submissions and request missing or additional information where needed.
Provide accurate and efficient troubleshooting and problem resolution for basic technical and installation‑related queries.
Collaborate with internal technical and product teams to highlight recurring issues and improve the customer journey.
Create and maintain internal and external support content (e.g., help centre articles, templates) to proactively reduce inbound volume.
Government Grants & Administration
Manage grant applications and documentation for eligible customers, ensuring accuracy and compliance.
Provide administrative support for processing stock orders and arranging faulty unit collections with partners and logistics teams.
Installation Partner & Job Management
Smart allocation of site surveys, installations and service visits to installation partners based on coverage, capacity and SLAs.
Monitor customer progress throughout their installation journey, escalating any cases that fall outside agreed SLAs.
Maintain accurate and up‑to‑date records in our systems, capturing installer updates and customer status.
Who you are
Excellent written and verbal communication skills; confident speaking with customers and internal stakeholders.
A true customer champion, always looking for ways to make the experience smoother and clearer.
Organised and diligent, with strong time management and the ability to juggle multiple tasks.
Comfortable working with technical products and keen to understand EV charging and electrical installations.
Proactive and a self‑starter – you spot what needs doing and take ownership.
Data‑aware and a natural problem solver, using facts and trends to make decisions.
A team player who contributes positively to team culture and lives our values day to day.
Required Experience
Typically 0–2 years of relevant experience in customer support, operations, technical support or a similar role.
Experience working with a CRM or ticketing system (e.g. Zendesk, Freshdesk, Intercom, Salesforce, etc.).
Experience dealing with technical queries and/or physical products is a plus.
Experience working to KPIs or SLAs in a customer‑facing environment.
Language Requirements
Fluent English (written and spoken) is required.
Additional European languages (e.g. French, Spanish, Italian, Portuguese, German or Dutch) would be a strong advantage.
Benefits
You’ll get to work in a fast‑paced, rapidly growing scale‑up with global ambitions, cutting‑edge technology and a passion for sustainability. You’ll have real ownership in helping customers transition to electric vehicles and a cleaner future.
Competitive salary and performance‑based bonus
Hybrid working model – 3 days per week in the Cork office
Opportunity to grow your career into more senior operations or specialist roles as we scale
Ohme is an equal opportunity employer. Diversity, Equity and Inclusion are at the heart of what we do and we encourage a culture where everyone can be themselves at work. We actively seek out a diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed and to feel included.
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