Job Title: Performance Leader - Customer Experience The ideal candidate will lead, inspire and develop a high-performing team in delivering exceptional customer experiences across our Home, Motor and Farm portfolios. About the Role: 1. Lead a team of professionals in driving performance, developing capability, and ensuring consistently high standards of customer service. 2. Foster a culture of continuous improvement, innovation, and quality assurance to drive business growth. 3. Maintain strong relationships with internal stakeholders including Heads of Portfolio (Home,Motor,Farm), Sales & Distribution Senior Management Quality Management Group (QPMG). The Candidate Profile: