Job Title: Service Team Lead
The ideal candidate for this position is a seasoned professional with experience in managing service or operations teams, ideally in a technical or field-based environment. Strong leadership and people management skills are essential, along with the ability to develop and inspire a team of customer-focused professionals.
Key Responsibilities:
• Manage a team of service desk professionals to deliver first-class support and results.
• Develop and implement strategies to improve operational efficiency and customer satisfaction.
• Collaborate with cross-functional teams to ensure seamless service delivery and resolve customer complaints efficiently.
• Oversee engineer scheduling and workload allocation to ensure timely completion of tasks.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Drive business growth by developing and implementing process improvements and streamlining team workflows.
Requirements:
• Proven experience in managing service or operations teams, ideally in a technical or field-based environment.
• Strong leadership and people management skills with the ability to develop and inspire a team of customer-focused professionals.
• Excellent problem-solving skills, with a natural ability to manage escalations and drive continuous improvement.
• Solid commercial awareness, including invoicing, cost control, and efficiency metrics.
• Tech-savvy and confident working with service management platforms and reporting tools.
• Ability to juggle multiple priorities and lead a team in a fast-paced environment.
Benefits:
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
About Us:
We are a dynamic organization committed to delivering exceptional customer experiences and driving business success. Our team is passionate about innovation, collaboration, and excellence, and we're looking for like-minded individuals to join us on our journey.