Laharts Skoda are looking to recruit an Experienced Service Advisor to join our Aftersales team in Clonmel.
The role includes:
* Manage service customer appointments efficiently and liaise with customer as appropriate
* Dealing with customer requirements for service and repair in an efficient and courteous manner both by phone and service reception
* Liaise with Workshop, Warranty and Parts Department.
* Achieve consistently high standards across the dealership and identify new ways to increase the performance
* Determine workshop availability on booking system and manage bookings to ensure maximum workshop efficiency
* Maintain high levels of customer service whilst offering advice to customers regarding technical issues, costs, completion times etc.
* Keep customers up-to date on progress of each vehicles undergoing maintenance and agree on any additional work required.
* Deliver highest levels of customer satisfaction and retention.
Essential Candidate Requirements:
* A passion for excellence in customer service
* Minimum of 2 years' experience in a similar Service Advisor role
* An enthusiastic, positive results orientated approach which demonstrates exceptional levels of customer care
* Experience in managing customer accounts
* Excellent Interpersonal skills and be highly motivated, Fluent written/spoken English with excellent communication and organisational skills
* Strong Computer Skills including MS Office
* Full clean Irish driving license
What we offer:
* Competitive Salary
* Performance Bonus
* A clean and safe working environment
* Bike-to- Work scheme
* In-house, manufacturer & professional qualifications
Job Type: Permanent
Benefits:
* Bike to work scheme
Experience:
* Service Advisor: 2 years (required)
Licence/Certification:
* Full Driving Licence (required)
Work authorisation:
* Ireland (required)
Work Location: In person