About Your Role
The Assistant Business Manager is a key team member who reflects the company's values and mission. This role involves driving financial results, supporting seamless day-to-day operations, and promoting exceptional customer service.
Key responsibilities include:
1. Driving financial results in store to meet and exceed targets and key performance indicators.
2. Supporting the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
3. Demonstrating entrepreneurial spirit; being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance.
4. Leading by example to promote exceptional customer service and creating a customer experience.
5. Courting and giving feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
6. Taking every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
7. Implementing individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
8. Creating a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
9. Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
10. Maintaining impeccable visual merchandising, counter cleanliness and hygiene standards.
11. Executing flawless grooming standards, inspiring your team to be and feel the best versions of themselves.