We have a fantastic opportunity for a Front of House Porter to join our team at the 4* Tower Hotel in Waterford City. Candidates must be available to work mid-week, weekends, and a combination of day and night shifts.
The Tower Hotel is Waterford's premier 4-star city centre hotel and is superbly located overlooking the Marina and Reginald's Tower. The hotel is just a 3-minute stroll from the city's shopping and entertainment hot spots, and the premier business district.
We are part of the Neville Hotel group, a family-owned Irish Hotel Group with six iconic hotels: Within the group is The 4* Royal Marine Hotel in Dun Laoghaire County Dublin, The 5* Druids Glen Hotel & Golf Resort in Wicklow, The 4* Kilkenny River Court Hotel, The 4* Tower Hotel & Leisure Centre in Waterford City, The Ravenport Resort in Curracloe, Wexford, and Whites of Wexford.
The Candidate:
The ideal candidate for this role will be a confident, organised person who has excellent attention to detail, will be motivated and have good social and communication skills. They will also have a flexible attitude towards shift work as the role will involve working midweek and weekends.
The role: -
* Greet and welcome guests upon arrival, offering assistance with check-in/check-out procedures.
* Assist guests with their luggage, ensuring efficient transportation to and from their rooms.
* Complete the relevant daily checklists and handovers.
* Assist in the setup and breakdown of conference and banqueting events, including arranging furniture, tables, and equipment per the function sheets.
* Safely move and deliver conference materials, audio-visual equipment, and supplies to meeting rooms and event spaces.
* Work closely with event team, kitchen staff, and other hotel departments to ensure smooth event operations.
* Ensure good level of product and local knowledge for guests when requested.
* Ensure the cleanliness and tidiness of event spaces before, during, and after events.
* Assist in managing conference and banqueting equipment, including checking for damages and maintaining stock levels.
* Provide assistance to guests with special requests or any inquiries during their stay.
* Follow all hotel safety and security procedures, ensuring the safety of guests and staff.
* Night shift cover on occasion..
Key Skills & Qualifications: -
* Previous experience essential.
* Ability to work independently, demonstrating responsibility and reliability.
* Works calmly under pressure.
* Excellent organisation and attention-to-detail, especially during security checks.
* Great customer service and communication skills.
* Basic knowledge of computer systems is an advantage.
* Food and beverage service experience is desirable.
Benefits:
* Hotel B&B discounts across the group.
* 20% discount on bar & restaurant food in a sister property.
* 10% discount on food for family occasions (groups of 20 or more).
* Comp golf available on Druids Heath to all Neville Hotel Team Members (T's & C's apply).
* Promotion of bike to work scheme and other commuting to work incentives.
* Meals during shifts.
* Free onsite tea/coffee.
* Opportunities for career progression.
* Employee of the Month and Employee of the Year.
* Employee referral bonus (T&C's applies).
If a Team Member books an overnight stay in any Neville Hotel, the company will provide the 2nd night free for any booking of two nights or more (T&C's applies).
Important Information:
All applicants must have a PPS number and be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.
The Tower Hotel is committed to a policy of equal opportunities.