Job Title
Events Operations Manager
Job Description
As the Events Operations Manager, you work closely with Director of Events Operations and the Operations manager to ensure smooth day-to-day running of our tradeshows behind the scenes, identifying bottlenecks and proactively counteracting those. You will manage the strategic set up of the Events Operations.
You are responsible for:
* Ensuring that all activity by Events Operations is aligned to the Team KPI’s and Objectives
* Working closely with the Regional Lead (Event Manager) in order to ensure level and type of service are fulfil internal customers’ satisfaction.
* Working with the Customer Insights manager to ensure the Events Tools portfolio provides appropriate data
* Managing Agencies and Supplier relationships in relation to the scope of this role
* Evaluating our portfolio of Event relevant tools (such as lead taking, Event appointment scheduling, on booth tracking etc.) and proposing appropriate alternatives in collaboration with appropriate stakeholders
* Understanding the full tooling landscape and where necessary train staff on these tools, or support events where this is needed
* Presentation skills – you will be required to present information on the tools you support to large international audiences on Teams calls
* Managing Large, Customer Experience related projects (not including Events Management)
You are the right fit if you have:
* Significant work experience in Events and Tradeshow management (+5 years)
* Proven experience in Event management, specifically tradeshows (client side) in a large corporation. This needs to include full, end-to-end tradeshow management.
* The ability to remain calm in stressful situations whilst working in a high-pressure environment
* Mandatory experience in hands on working with Event relevant tools (such as lead taking, platforms- i.e. Cvent)
* Experience in Pharmaceutical or Healthcare is desirable
* Excellent communication skills
* Project Management experience
* Fluency in English is a must (both spoken and writing), other languages would be a bonus but are not mandatory
* Ability to work flexible hours when necessary.
* Experience and confidence in managing senior stakeholders
* People management experience
* Background in Hospitality would be a bonus
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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