Job DescriptionLocation:Meenderrygamph,About UsAn Chúirt Hotel is a 4-star hotel nestled in the heart of Gweedore, offering warm hospitality, stunning surroundings, and exceptional guest experiences. We are currently seeking a friendly, organised, and customer-focusedReservations Agentto join our team.The RoleAs a Reservations Agent, you will be the first point of contact for many of our guests. You'll play a key role in maximising room sales, delivering excellent customer service, and ensuring a smooth booking experience from enquiry to arrival.About The RoleKey ResponsibilitiesHandle all reservation enquiries via phone, email, and online systemsProcess bookings accurately using the hotel's reservation systemProvide guests with information about rooms, rates, packages, and hotel facilitiesUpsell rooms, packages, and hotel services where appropriateManage modifications, cancellations, and special requestsLiaise with Front Office, Housekeeping, and Sales teams to ensure smooth operationsMaintain accurate guest records and payment detailsDeliver a professional and friendly guest experience at all timesRequirementsPrevious experience in hotel reservations, front office, or customer service preferredStrong communication and interpersonal skillsExcellent telephone mannerGood computer skills (experience with hotel booking systems is an advantage)High attention to detail and strong organisational skillsAbility to work independently and as part of a teamFlexibility with shifts, including weekends if required (Mon to Friday normally)What We OfferCompetitive salary (depending on experience)Staff meals while on dutyEmployee discounts within the hotel/groupTraining and development opportunitiesFriendly and supportive work environmentSkills NeededSales, Managerial / OperationalAbout The CompanyThe Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland's top hotels in the Tripadvisor Traveller's choice awards.In 2016, the Gallen family added Jackson's Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region.In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.Company CultureAt Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group.Required CriteriaStrong communication and interpersonal skillsExcellent telephone mannerGood computer skillsHigh attention to detail and strong organisational skillsAbility to work independently and as part of a teamFlexibility with shifts, including weekends if requiredDesired CriteriaPrevious experience in hotel reservations, front office, or customer service preferredClosing DateSaturday 21st February, 2026Contract TypefulltimeSalaryStarting from €14.15 Hourly