Job Title: Technical Support Specialist
Job Description
The main responsibility of this role is to provide technical support to all internal and external users in a professional manner.
This position requires excellent verbal and written communication, along with professional customer relationship skills and the ability to interact with stakeholders at all levels across the business.
Key Accountabilities:
* Interacting with end-users face-to-face, over the phone or by e-mail to assist in troubleshooting technical issues.
* Record, update and document incidents and requests in the Service Desk ticketing system.
* Share and contribute to creating and updating a support knowledge base.
* Install, configure and troubleshoot all supported computer operating systems, software and peripheral devices (printers, scanners etc.).
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Requirements
1. 'Proven work experience as Technical Support Engineer' service tech/ desktop sup engineer; -an IT help desk technician – Team player customer problem solve usually req advanced knowing Remote application & on-site assertion gage. This does not apply if you also feel confident that remote applications don't even require fixing. 1without signal tr,** giving only overall breadth but no iteration clearer