Our client, a leading financial services technology organisation, is seeking a Senior Cloud Support Engineer to join their service delivery function, supporting and maintaining a global cloud-based platform.Job ResponsibilitiesProvide high-quality technical support to end users, ensuring service levels and customer satisfaction targets are consistently achievedDeploy, manage and optimise cloud-based infrastructure to ensure performance, scalability and security across production environmentsBuild and maintain CI/CD pipelines using modern tooling to support efficient software deliveryMonitor system performance, availability and capacity, proactively addressing issues and improving resilienceManage system upgrades, patching activities and configuration changes across environmentsAct as an escalation point for complex technical issues and drive timely resolutionCollaborate with cross-functional teams to deliver reliable and scalable technical solutionsDevelop and maintain infrastructure as code using tools such as TerraformImplement monitoring, logging and observability practices across platformsSupport incident, problem and change management processes aligned to ITIL frameworksDrive continuous improvement through automation, optimisation and operational best practicesExperience RequiredMinimum 5 years’ experience in cloud infrastructure, technical operations or a similar roleProven experience supporting highly available, 24/7 cloud-based environmentsStrong hands-on experience with cloud platforms, particularly Microsoft Azure, alongside exposure to AWSExperience with cloud-native architectures and distributed systemsDemonstrated experience in customer-facing support roles within technical environmentsStrong troubleshooting and problem-solving skills across infrastructure and application layersExperience with monitoring and alerting tools within cloud environmentsFamiliarity with CI/CD pipelines and deployment tooling such as Azure DevOpsExperience with identity and access management principles, including role-based access controlsProven ability to manage incidents effectively and maintain composure in high-pressure situationsExperience with platform security best practices and secure-by-design principlesKnowledge of vulnerability management and remediation approachesExposure to infrastructure automation and configuration management toolsExperience implementing observability frameworks including logging and metrics collectionUnderstanding of modern DevOps practices and continuous delivery modelsStrong communication skills with the ability to work across global teamsEducational RequirementsBachelor’s degree or equivalent in Computer Science, Information Technology, or a related disciplineCompetitive salary and benefits packageOpportunity to work within a global, technology-driven environmentExposure to modern cloud-native technologies and large-scale platformsCollaborative and supportive team culture with opportunities for professional growthHow to ApplyTo apply for this role, please submit your updated CV. If your skills and experience match job requirements, you will be contacted to discuss your application in detail.As a specialised recruitment agency, we also have several other permanent and contract IT roles available. Visit our website for more information or explore additional opportunities.
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