Druids Glen Hotel and Golf Resort is seeking to hire a Golf Operations & Services Assistant to join our highly successful team. The hours involved will include day shifts and will include mid-week and weekend work.The Golf Operations & Services Assistant plays a key role in delivering an exceptional member and guest experience. This role ensures that all golfers receive a warm welcome, monitors the pace of play on the golf courses, and maintains the outside service areas including golf carts, trolleys, bag drop, and practice facilities. The position requires strong communication skills, attention to detail, and a proactive, service-minded attitude.Key ResponsibilitiesStarter DutiesGreet members and guests warmly and professionallyProvide a welcoming arrival experience by assisting with golf bags, carts, and directionsReview and communicate golf course rules, policies, and etiquetteInform players of any unusual course conditions or restrictionsEnsure groups tee off at their scheduled timesRecord transportation use (golf carts, trolleys and caddies)Marshal DutiesMonitor pace of play across the golf course and encourage groups to maintain proper timingEngage with players to provide guidance and recommend solutions to on-course issuesReport course play updates to the golf shop staff at regular intervalsRepair ball marks, fill divots, and support general course presentationDeliver messages or assistance to players when requiredOutside Service DutiesProvide bag drop services, including greeting players, unloading bags, and staging them for playAssist members and guests with loading/unloading bags from carts, trolleys, or vehiclesPrepare and stage golf carts and trolleys for daily useClean, fuel/charge, and store carts and trolleys before and after playMaintain outside service areas in a clean, organised conditionSupport practice range operations, including ball collection and replenishmentGeneral DutiesProvide friendly and professional customer service at all timesAct as an ambassador of the golf club, promoting a positive image and experienceStep in to assist in other areas of golf operations when requested by supervisors or managementFollow all health, safety, and club policiesSkills And AttributesStrong communication and interpersonal skillsKnowledge of golf etiquette, rules, and pace-of-play standardsReliable, punctual, and willing to work flexible hours, including weekends and holidaysComfortable working outdoors in varying weather conditionsIn return, we also offer excellent employee benefits including:Hotel B&B Discounts across the group20% Discount on Bar & Restaurant Food in a sister property20% Discount on Spa ProductsComplimentary golf at Druids Heath CourseOn-site Gym & One free Fitness AssessmentPromotion of bike to work schemeMeals during shifts and free onsite tea/coffeeProvision of employee uniformsOnsite Healthy SnacksWellbeing initiativesOpportunities for Career ProgressionEmployee RecognitionEmployee Referral BonusEducation & Training AssistanceAccess to Company Mentorship ProgrammeIf a Team Member books an overnight stay in any Neville Hotel, the company will provide the 2nd night free for any booking of two nights or more -T+C AppliesThe success of any hotel comes, not with the decor and elaborate rooms, but from the friendliness and courtesy of the associates it employs. The success of Druids Glen Resort, we believe, depends on the commitment of each member of the team to practice teamwork, mutual respect, responsibility, and professionalism.Druids Glen Hotel & Resort is an equal opportunities employer.