Automotive Parts Counter - Essential Duties
* Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
* Inform customers of companion part requirements and ensures that the customer is exposed to the full product line.
* Answers phone calls, providing price quotes and other information.
* Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
* Provides high level of service to internal and external customers.
* Pulls and fills orders from stock.
* Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
* Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
* Notifies the service advisor and the customer when special ordered parts have been received.
* Notifies the body shop when all parts have arrived and when they will be delivered.
* Pulls orders for delivery to body shop making sure all parts are tagged with customer names and job number.
* Follows up on back-ordered parts.
* Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
* Replenishes assigned inventory daily.
* Assists outside sales representatives with their orders.
* Makes sure all internal requests for parts are billed on service repair order.
* Receives payment from retail customers or obtains credit authorization.
* Ensures that all charge sales are signed by the customer.
* Ensures that all customers receive their copy of the invoice.
* Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
* Issues and tracks requested shop tools to technicians.
* Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
* Sets up orders for daily shipment, delivery or pick-up.
* Keeps front and rear counter areas clean and uncluttered.
* Cleans computer terminals and printers daily.
* Participates in all training programs that are made available.
* Keeps current on new products and product updates.
* Participates with the parts manager in maintaining a lost sales tracking program.
* Maintains professional appearance.
* Other tasks as assigned.
#J-18808-Ljbffr