Client Care Manager
Location: Field-Based (Ireland)
Job Type: Full-Time, Permanent
Reports to: National Head of Operations
About Futurecare
At Futurecare, we are dedicated to delivering compassionate, high-quality care to individuals in the comfort of their own homes. We believe in a person-centred approach that promotes dignity, independence, and wellbeing. Our team is united by a shared commitment to making a meaningful difference in the lives of our clients and their families.
Role Overview
We are currently seeking a dedicated and compassionate Client Care Manager to join our growing team. This key leadership role is responsible for ensuring that every client receives exceptional care tailored to their unique needs. The Client Care Manager will build and maintain strong, trust-based relationships with clients, families, caregivers, and multidisciplinary professionals.
This is an exciting opportunity for a proactive individual who thrives in a people-focused environment and is passionate about maintaining high standards of homecare delivery.
Key Responsibilities
* Conduct thorough initial assessments of clients and develop bespoke care plans in collaboration with clients, families, and relevant healthcare professionals.
* Oversee the implementation of care plans, ensuring services are delivered in line with regulatory requirements, best practice standards, and Futurecare’s values.
* Monitor and evaluate care plans regularly, adapting to changing client needs.
* Provide leadership, supervision, and support to care staff, ensuring they are fully equipped to deliver quality care with confidence and empathy.
* Serve as the primary point of contact for clients and families, responding promptly and professionally to queries or concerns.
* Foster close collaboration with internal and external stakeholders, including GPs, Public Health Nurses, and other community services.
* Ensure accurate and timely record-keeping of assessments, care plans, reviews, and communications using CRM systems such as Onetouch.
* Uphold quality assurance standards and participate in audits and service reviews as required.
Qualifications & Experience
* QQI Level 6 in Health Services Supervisory Management – essential
* At least 1 year of experience in homecare or healthcare settings – essential
* Experience using CRM systems – essential
* Full clean driving licence and access to a reliable vehicle – essential
* Fluent English – both written and spoken – essential
* Minimum 1 year of experience in a management or coordinator role – preferred
* Demonstrated ability to lead, coach and motivate care teams
Key Competencies
* Strong interpersonal and communication skills with a warm, empathetic approach
* High level of organisational and problem-solving skills
* Ability to manage competing priorities in a dynamic environment
* Commitment to continuous improvement and person-centred care
* Strong IT literacy, including Microsoft Office and digital care systems
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