Job Summary
Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company that designs, manufactures, and markets products and services through its brands Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS). Reflect is Acuity’s flagship cloud platform that delivers monitoring, management, and operational intelligence for QSC’s Q‑SYS full‑stack AV platform and connected systems worldwide. This Senior Site Reliability Engineer (SRE) role is based in Cork, within Acuity’s Digital Centre of Excellence (DCOE) – a growing hub for cloud, platform, and product engineering.
Responsibilities
Reliability & Production Ownership
Own the availability, reliability, and performance of Reflect’s production environments.
Define, track, and report on service health metrics including uptime, availability, and reliability indicators.
Drive root‑cause analysis (RCA), analyze system logs, and ensure corrective and preventative actions are implemented.
Provide operational and escalation coverage as part of a global team, leading incident response and recovery for critical services.
Automation & Operational Excellence
Automate operational workflows to reduce manual toil and improve consistency.
Support and improve deployment processes for features, patches, and hotfixes while maintaining a strong security posture.
Create, maintain, and continuously improve runbooks and standard operating procedures (SOPs).
Observability & Monitoring
Design and evolve monitoring, alerting, and observability standards across the platform.
Build and maintain dashboards and alerts that provide clear, actionable insight into system health.
Ensure monitoring supports SLOs and operational decision‑making, not just data collection.
Collaboration & Engineering Enablement
Work closely with software engineers to embed reliability best practices into system design and delivery.
Partner with product and platform teams to translate business requirements into reliable, scalable technical solutions.
Contribute to a culture of shared production ownership and continuous improvement.
Stay up‑to‑date with the latest technologies and industry trends to drive innovation.
Skills And Minimum Experience Required
5+ years of professional experience in software engineering, SRE, or a related role.
Strong hands‑on experience with Microsoft Azure (AKS, Azure Monitor / Log Analytics, Key Vault, ACR, VNets, Managed Identity).
Deep experience with containerized and orchestrated environments (Docker, Kubernetes).
Proven experience operating and supporting production SaaS systems at scale.
A keen eye for detail and a knack for troubleshooting complex issues.
Excellent communication and collaboration skills, with the ability to work effectively across teams.
A passion for learning and a drive to stay up‑to‑date with emerging technologies.
Preferred Skills And Experience
Experience with CI/CD pipelines and automation, preferably Azure DevOps Pipelines.
Familiarity with modern monitoring and alerting tools (e.g. Prometheus, Grafana).
Knowledge of SQL and NoSQL databases.
Understanding of cloud security best practices.
Exposure to DevOps and SRE principles and practices.
Azure and/or Kubernetes certifications.
Education
Bachelor’s degree in Computer Science or a related field.
We value diversity and are an equal‑opportunity employer. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
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