Job Summary
We are seeking an experienced retail supervisor to join our team as Evening Supervisor. This role will suit an individual with previous supervisory experience and operational knowledge of a retail environment.
Key Responsibilities
Supervision
* Supervise the activities of retail sales team on a daily basis, ensuring necessary tasks are completed to an appropriate level.
* To supervise the effective induction and training of employees.
* Assist the Store Manager in the effective management of retail sales team performance.
Customer Care
* To ensure customers receive high-quality and consistent service at all times.
* To proactively take necessary action in store improvements following customer complaints.
Operations
* E nsure store is merchandised in a customer-friendly and competitive manner, ensuring compliance with company procedures and guidelines.
* Ensure housekeeping in the store is maintained at an optimum level.
* Co-ordinate in-store sales and promotions.
* To ensure the appropriate cash register and cash handling policy is adhered to.
Stock Management
* Ordering of stock.
* To assist the Store Manager in preparations for stock take and supervise where appropriate.
* To assist the Store Manager in minimising stock loss through wastage, damages and pilferage.
* Ensure food management and waste systems are adhered to by retail sales team.
* Check to ensure adequate stock is available for customer needs.
* Ensure stock is rotated appropriately to ensure in-date stock is available and minimise waste through out-of-date stock.
Legislation & Security
* To ensure secure opening and closing procedures with the Store Manager.
* To assist the manager as appropriate in matters relating to managing staff, ensuring compliance with employment, HACCP, Health & Safety and Consumer legislation.
* To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated.
* Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly.