Job Description
The Hotel Service Expert role involves providing exceptional customer service to guests. Key responsibilities include greeting guests warmly, managing guest requests and reservations, and providing local information and recommendations to enhance the guest experience.
Key Responsibilities:
1. Greet guests and visitors warmly
2. Luggage service for guests
3. Umbrella service for guests (depending on weather)
4. Park the guests car if needed
5. Help Reception deal with phone and email inquiries from potential guests in a timely and respectful manner
6. Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
7. Act as a liaison between guests and any department necessary including the kitchen, housekeeping, restaurant & brasserie for guest requirements and/or requests
8. Anticipate guests needs in order to accommodate them and provide an exceptional guest experience
9. Wedding Host with guests arriving to Pavilion and Reception entrances
10. Communicate guests issues to management dealing with small issues on the spot
11. Report maintenance problems to maintenance and follow up
12. Look after the cottage cleanliness fire materials events
13. Maintain the front of the car park and entrances of the hotel including bikes Look after VIP arrivals and respond to checking guests in to their room and additional duties that come with that room
14. E.g. take dinner and breakfast reservations courtesy call after check in liaise with night porter re newspapers in the morning
15. Liaise with Spa and Restaurant 58 to fill availability
16. Recommend in-house dining options
17. Any task deemed appropriate by hotel management
18. Maintain inventory of supplies and order new stock as needed
19. Meet and greet guests at special events parties or meetings
20. Fulfill unusual requests
21. Coordinate special moments for guests