Job Overview
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* The Order Administrator role is a key position within the Order Management Group, responsible for ensuring seamless order processing and resolution of any issues that may arise.
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* This role requires strong organizational and problem-solving skills, with the ability to work independently and handle multiple tasks simultaneously.
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* The successful candidate will be fluent in English and possess a second European language, with a strong understanding of computer software and systems.
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* Responsibilities include validating orders, verifying prices and quotes, and detecting phase-outs of products. Escalation procedures are in place for any issues that cannot be resolved within 24 hours.
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Key Qualifications
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* A third-level diploma or equivalent, combined with three years' relevant experience, is required for this position.
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* Familiarity with computer software and systems is essential, as is strong verbal and written communication skills.
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* The ideal candidate will be flexible and able to work additional hours during peak periods, with a willingness to cover order entry team members when needed.
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* Organizational and problem-solving skills, with attention to detail, are highly desired.
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* Fluency in English and a second European language is mandatory.
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About the Role
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The Order Administrator will be an integral part of the Order Management Group, working closely with team members to ensure efficient order processing. This role requires strong communication and organizational skills, with a focus on accuracy and attention to detail.
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Responsibilities include:
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* Verifying orders and ensuring they include all necessary information
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* Processing orders within established KPIs
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* Verifying prices and quotes
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* Detecting phase-outs of products
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* Assisting team members with any issues that may arise
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* Escalating any unresolved issues
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What We're Looking For
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We're seeking a highly organized and detail-oriented individual with excellent communication skills. The successful candidate will have a strong understanding of computer software and systems, with a focus on efficiency and accuracy.
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In addition to the requirements listed above, the ideal candidate will be:
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* Flexible and able to adapt to changing priorities
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* Proactive in resolving issues and escalating when necessary
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* Excellent communicator, both verbally and in writing
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* Strong problem-solver, with a focus on finding efficient solutions
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