The Muckross Park Hotel & Spa, part of the iNUA Collection, is looking for a highly motivated and experienced Head Concierge to join our team
As Head Concierge, you will be the heart of our guest experience. You will lead a dedicated concierge team, ensuring seamless service and exceeding guest expectations at every touchpoint.
Your responsibilities will include:
* Overseeing all concierge operations, including itinerary planning, restaurant reservations, activity bookings, and guest transportation.
* Building and fostering strong relationships with guests, anticipating their needs and exceeding them.
* Managing a team of concierges, providing coaching and ensuring exceptional service delivery.
* Maintaining a deep understanding of the local area, recommending hidden gems and creating bespoke experiences for guests.
* Upholding the high standards of The iNUA Collection brand.
Who We Are Looking For:
* A minimum of 3 years of experience in a hotel head concierge role.
* Proven ability to lead and motivate a team, fostering a positive and collaborative work environment.
* Exceptional communication, interpersonal, and organisational skills.
* A passion for exceeding guest expectations and creating unforgettable experiences.
* Strong knowledge of the local area and its offerings.
What We Offer:
* Competitive salary and benefits package.
* The opportunity to join a growing hospitality group.
* A work environment that values creativity, initiative, and guest service excellence.
* The chance to be part of a team dedicated to providing exceptional experiences.
* Employee discounts across our hotels for you, your family and your friends.
* Paid Maternity/ Paternity Leave.
* Free Parking.
Join The Muckross Park Hotel & Spa and be part of creating lasting memories for our valued guests