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Avant Money provides personal loans, credit cards and mortgages to over 200,000 Irish customers. Employing more than 300 people across Carrick-on-Shannon and Sandyford in Dublin, Avant Money has operated in Ireland for close to 30 years and is one of Ireland’s fastest-growing financial services companies. As of April 2025, Avant Money is the Irish branch of Bankinter, a leading Spanish banking group, which is a top 50 European bank and one of the most stable and solvent banks in Europe. This means we will be able to introduce a wider range of banking products, building on our existing offering of credit cards, personal loans, and mortgages. At Avant Money, you'll find a talented, collaborative and agile workforce dedicated to excellence. We offer exciting career opportunities across a diverse range of disciplines, encouraging professional development and growth, along with a comprehensive benefits package. Discover a rewarding career at Avant Money, where your potential can thrive and your contributions make a real impact. Bankinter S.A., trading as Avant Money, is authorised by the Banco de España in Spain and is regulated by the Central Bank of Ireland for conduct of business rules.
Location: Sandyford, Co. Dublin
This key role ensures that we deliver an award-winning service to Avant Money mortgage customers whilst protecting the business through tight control of all operational risks. This is an excellent opportunity for the right candidate looking to progress their career with Ireland’s latest digital retail bank.
Key Responsibilities:
* The successful candidate will have a dual reporting line to the Senior Manager for Mortgage Operations and the Senior Manager, for Mortgage Risk and Control.
* Manage mortgage operations including services delivered by internal Avant Money teams in Dublin and Carrick-on-Shannon, by Bankinter group functions in Madrid and Lisbon, and at various third-party service providers.
* Oversee day-to-day operations to ensure we always deliver a superior customer and broker experience.
* Manage all services in a disciplined fashion to achieve regulatory obligations and internal deadlines.
* Own the service process and control library, keeping it up to date as the operations evolve.
* Develop and monitor capacity plans, ensuring adequate resources are available to meet predicted demand and any bottlenecks are resolved in a timely manner.
* Own operational issues, errors, complaints to a successful resolution and root cause analysis.
* Ensure all mortgage operations are controlled in line with Group and regulatory policies and that we proactive manage a robust mortgage control environment.
* Act at the first line of defence for mortgage operations risk and compliance.
* Perform and manage quality assurance checks on key processes.
* Develop and monitor key operational metrics and dashboards.
* Monitor compliance with agreed policies and regulatory requirements.
* Prepare a monthly report summarising operational and risk performance.
* Drive efficiency and smaller change projects to deliver ongoing operational improvements and cost reduction.
* Identify and implement improvements to the customer experience.
* Continuously review and implement the operational effectiveness of our processes.
* Maintain operational procedure documentation in a structured manner.
* Manage operational change projects or act as the operations representative on larger business change programmes.
* Embrace innovation opportunities such as the use of artificial intelligence; workflow automation; data analytics and similar.
About you:
* Experience in a residential mortgage operational environment.
* In-depth knowledge of all aspects of mortgage operations including origination, funds issue and account management.
* Good knowledge of operational risk and the management of controls in mortgage operations.
* Strong process orientation and change management competencies.
* Accuracy and attention to detail.
* Team player who brings a positive can-do attitude.
* Intermediate to advanced capability with Microsoft office tools.
* Process design experience including the use of Microsoft Visio.
* Workflow management experience (Appian).
* Operational management of mortgage arrears.
As an equal opportunities’ employer, we welcome applications from individuals of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Industries
Financial Services and Banking
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