RETHINK MANUFACTURING
At Bright Machines®, we’re innovators and experts in our craft who have joined together to create a new category of manufacturing that will help transform the industry. We believe software and data are the answer, thoughtfully applied to solve our customers’ unique challenges. Through intelligent automation, we give factories newfound flexibility, scalability, and resilience.
About The Role
Location: Cork, Ireland
Title: Site Service Engineer : Site Automation Engineer
The Site Automation Engineer owns the performance and reliability of robotic assembly systems deployed at a major customer site. This role serves as the primary technical interface between the customer, manufacturing partners, field teams, and Bright Machines’ remote experts. You’ll use live data, diagnostic tools, and hands‑on automation and robotics troubleshooting to resolve hardware and software issues, drive continuous improvement, and ensure high system uptime. Strong communication, customer focus, and experience in automated manufacturing environments are key to success.
What You Will Be Doing
Responsible for multiple robotic assembly systems deployed to a major tech customer
Interact with the customer and customer manufacturing partner about performance of our equipment
Collect customer feedback and share it within our organization as part of the continuous‑improvement process and product roadmap development
Serve as the primary interface between a team of remote technical experts and on‑site field service engineers and customer production leads
Use troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actions
Maintain status reports at various levels of detail and synthesis
Educate and train customers on device operation, maintenance, troubleshooting and repair
Provide excellent customer service, actively listen to customer concerns, and address issues
Travel up to 25%, mostly for training with possible support of other EMEA sites
Be able to work on 2nd shift
What You Will Bring
5 or more years in a customer‑facing technical role
Experience in an automation and robotics environment
Associate’s Degree (Mechanical or Electrical); Bachelor’s Degree preferred
Automation, robotics, and PLC experience
Robotics preferable: FANUC IR + FANUC DCS knowledge
PLC preferable: Beckhoff PLC
Experience using Vision systems for inspection and point of interest interpolation
Preferable MATROX and COGNEX
General understanding of vision systems and optics
Experience with labeling applications
Industrial printers
Preferable: HERMES and ZEBRA
Understanding of complex programming (nested recipes)
Confidence around electro‑mechanical systems and a passion for diagnosing new systems with complex failure modes
Technical documentation experience (reading, creating, editing)
Understanding of electrical and pneumatic documentation
Understanding of 2D and 3D mechanical documentation
Basic skill/experience with 3D CAD software
Preferable: SolidWorks
Ability to repair and maintain mechanical systems
Self‑starter with ability to work productively with minimal supervision
Calm, collected demeanor and commitment to customer service
Good reporting, data collection, and analysis skills
IT WOULD BE GREAT IF YOU HAD
Experience in an electronics manufacturing environment or similar
Familiarity with code, command line interfaces, and capability to navigate a LAN (production‑style coding is not required)
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