Background: Veolia is Ireland's leading environmental services company. We provide a comprehensive range of energy, waste and water solutions and are dedicated to carbon reduction, protecting the environment and building the circular economy. We offer all employees a benefits package as standard which includes full VHI cover, pension and education assistance.
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
Customer Services Administrator
Contract Type: Permanent
Location: Fermoy, Co. Cork
Hybrid/Onsite: Onsite
Working Pattern (Time/Hours): Monday - Friday 8.30am to 17.30pm
Overview of the role
The successful candidate will liaise with sales, operations, administration and finance in their day to day role. The purpose of the role is to complete office administration and general support to sales personnel and operations in the South Region/Fermoy.
Duties of the Role
* To support and assist Sales Team in sales, account management, after sales service and customer day to day support.
* Assist with quotations and preparation of presentations.
* Take ownership of issues and concerns of suppliers, including operational issues, pricing/invoice queries etc.
* Perform office-based administrative duties for the Sales Admin/Operations teams.
* Coordinate between internal teams to ensure customer satisfaction.
* Ensure customer is receiving best possible service levels.
* Maintain and manage customer databases and operate CRM systems.
* Initiate best practices and standards in providing administrative assistance to sales and operations staff.
* Reporting: Provision of regular reports to clients and line manager.
* Operate all of the company service programme management systems.
* Cooperate with all Company health and safety policies and initiatives.
Required Skills
* 2 to 3 years proven office administrative experience, preferably in a service-related industry; ideally serving the pharmaceutical or chemical industry.
* Waste management experience – Desired.
* Strong team player with excellent interpersonal skills, capable of performing to a high level with energy, drive and a strong ability to implement continuous improvements.
* Computer literate – must have the ability to use Microsoft and Google Applications.
* Solve problems in a timely and friendly manner with due respect to the customer at all times.
* Motivated and ambitious self-starter and capable of working on own initiative.
* Be flexible and adaptable in the work environment.
Additional Information
If you are an EU/EEA national, you will be asked to show proof of right to work in Ireland. If you are a non-EU/EEA national, you will require current and valid permission to work and reside in the Republic of Ireland. Information on legislation and guides to the procedures in relation to obtaining work permits is available on the Department of Jobs, Enterprise and Innovation website.
Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues.
Skills: Admin, POs
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