Customer Liaison Co-ordinator Job
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We are seeking a highly motivated and ambitious Customer Liaison Coordinator to join our Sales team based in Dublin. This is a fantastic opportunity to work on exciting residential projects, leading point of contact with Purchasers once properties are ready for snagging.
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* Manage the snag process and guide Purchasers through initial snag to snag sign off.
* Collaborate with Construction and Project Managers to achieve targets.
* Support Purchasers on queries regarding the process of closing sales.
* Provide Homeowners with information and guidance before move-in.
* Manage aftersales issues reported during the Defects Liability Period.
* Triage issues reported and liaise with Contractors and relevant parties to resolve issues.
* Record relevant issues on defects management systems and track progress to satisfactory resolution.
* Attend internal meetings and meetings with Contractors and Solicitors.
* Report on aftersales issues monthly.
Key Qualifications and Experience:
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* A minimum of 2-3 years' experience in a similar role within the Property Industry.
* Strong attention to detail.
* Able to prioritise, multi-task, and troubleshoot.
* Able to manage own workload and time.
* A team player.
* Highly organised.
* Results-oriented and able to work both independently and within a team environment.
Key Skills:
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* The ability to prioritise tasks, manage time efficiently, and display strong organisation skills.
* Exceptional communication and interpersonal skills (written and verbal).
* High attention to detail and the ability to multi-task and prioritise.
* The ability to work both independently and within a team environment.
* Demonstrated ability to proactively initiate and maintain business relationships with internal & external stakeholders.
This role requires a candidate who is highly organised, results-driven, and possesses excellent communication skills. If you have a passion for working in a dynamic environment and delivering exceptional customer experiences, we encourage you to apply.